Sasi Xperience Inc.
Terms of Service
Effective Date: June 4, 2025
Welcome to Sasi Xperience Inc. (“we,” “our,” or “us”). By accessing or using our services – whether in person or online – you agree to be bound by the following Terms of Service. Please read carefully.
1. Services
We offer dine-in, takeout, catering, and delivery of Nigerian cuisine through our restaurant located in Calgary,
Alberta. Online orders may be placed via our website or third-party platforms like Uber Eats, DoorDash, and
SkipTheDishes.
2. Reservations & Seating
- Reservations are accepted but not required.
- Reserved tables will be held for 15 minutes after the scheduled time.
- We reserve the right to adjust seating arrangements during peak hours.
3. Orders & Payment
- All prices are in Canadian Dollars (CAD) and include applicable taxes.
- Payments must be made in full at the time of order via cash, debit/credit card, or mobile payment.
- For online orders, payments are securely processed through our payment provider (e.g., Stripe or third-party delivery app).
- We do not store your payment details on our servers.
4. Cancellation & Refund Policy
- Dine-In: No refunds once an order has been prepared.
- Online Orders: Orders cannot be canceled once accepted. If there’s an issue, please contact us within 30 minutes of delivery/pickup.
- Catering/Pre-orders: A 50% deposit is required. Cancellations made less than 48 hours before the event may forfeit the deposit.
5. Food Allergies & Dietary Requests
We strive to accommodate dietary preferences but cannot guarantee an allergen-free kitchen. Customers with food allergies should notify staff prior-to ordering.
6. Delivery Terms
- We partner with third-party platforms for deliveries. Once your order is handed over to the delivery service, Sasi Xperience is not liable for delays, damages, or missing items.
- For direct orders, delivery times are estimated and not guaranteed.
7. Intellectual Property
All content on our website, menus, branding, and media are the property of Sasi Xperience Inc. and may not
be used without written permission.
8. Privacy Policy
1. Information We Collect
a. Personal Information
– Name
– Phone number
– Email address
– Delivery address
– Payment details (processed securely via third-party services)
– Social media handles (if you engage with us via platforms like Instagram or Facebook)
b. Non-Personal Information
– Browser type and device used
– Pages visited and time spent on our website
– General location data (city, province)
2. How We Use Your Information
– Process orders and reservations
– Deliver orders through third-party apps (e.g., DoorDash, UberEats)
– Respond to customer inquiries and feedback- Send promotional emails, offers, or event invites (only if you opt in)
– Improve our services, menu, and customer experience
– Comply with legal obligations
3. Sharing Your Information
We may share your information with:
– Service Providers: Payment processors, delivery platforms, marketing tools
– Legal Authorities: When required by law or to protect our rights
– Business Transfers: In the event of a merger, sale, or restructuring
We never sell your personal information to third parties.
4. Data Security
We take reasonable steps to protect your information using secure servers, encryption, and strict
access controls. However, no method of transmission or storage is 100% secure, and we cannot
guarantee absolute security.
5. Your Rights and Choices
You can:
– Request access to your personal data
– Ask us to update or delete your information
– Opt out of marketing communications at any time
To make a request, contact us at:
sasixperience@gmail.com
587-400-32376. Third-Party Links
Our website or social pages may contain links to third-party sites (e.g., Instagram, DoorDash). We
are not responsible for the privacy practices of these platforms.
7. Children’s Privacy
Our services are not directed to children under 13. We do not knowingly collect personal data from
minors without parental consent.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll post the updated version on
our website and change the “Effective Date” above.
8. Modifications
We may update these Terms at any time. Updated terms will be posted on our website with the new effective
date.
9. Contact Us
For inquiries, refunds, or feedback, please contact:
Email: sasixperience@gmail.com
Phone: 587-400-3237
Address: Sasi Xperience Inc., 1415, 17 Avenue SW, Calgary Alberta, T2T 0C6